Toll-Free Intelligence
Improve Your Toll-Free Numbers With New Call Intelligence
Integrate iovox Insights with your toll-free number and uncover new opportunities from every call.
Increase Call Sampling to
100% Coverage
Toll-free numbers are the foundation for most revenue and support opportunities. Identify and resolve issues, or reward top performers, with triggered alerts based on your custom-defined rules.
Uncover New Revenue and Service Opportunities
A phone call is a vital piece of data. Automatically analyze and flag every call that indicates an intent to purchase or a customer’s interest in exploring additional services from your company.
Enhance Decision Making with a Complete Set of Facts
At iovox, we believe “Better Data. Better Results” and it’s true. With a comprehensive view of data on every call, you can make well-founded and informed decisions.
The Issue?
Missed Opportunities.
Most businesses are unaware of how they are represented on the phone or how many opportunities they miss daily. Believe it or not, this was a real call (names changed for privacy)!
TRANSCRIPT
RECEIVER 03:56: Yeah, I’m sorry Paul. OK I have to leave you here because I have a customer, I have to leave OK, but I will call you back.
CALLER 04:04: I’m ready to pay cash.
RECEIVER 04:09: Yes, yes. I’m interested to help you out, but as I said, uh, I got your information. I will get back to you. OK, as soon as possible.
CALLER 04:10: Yeah. Yeah, uh huh.
RECEIVER 04:21: Thank you.
How it works
Good news! No need to change your current toll-free number.
And there’s no complicated integration.
You can get started in 2 simple steps:
- Our team will assist in getting access to your current call recordings (inbound or outbound), or if you prefer, you can port your toll free number to iovox. We will collaborate with you to define the rules and criteria that you want to track.
- iovox will process your calls through its Insights analytics tool.
Gain a holistic view of your call performance, automated insights, and actionable recommendations—streamlining decision-making and driving continuous improvement across your organization.
AI-Powered Call Summarization
Unlock Conversation Potential
Our system distills conversations into concise and insightful summaries, providing you with key details and actionable next steps.
Features:
- Instant Overview: Capture brief yet comprehensive call summaries
- Participant Identification
- Action Item Extraction
- Key Topic Breakdown
- Appointment Tracking
- Custom Insights: Extract specific valuable information unique to your needs
Save time, enhance customer follow-through, and gain deeper insights that turn calls into growth opportunities.
Call Analysis & Interaction
AI-Powered Conversation Detective
Uncover hidden insights with iovox’s AI-driven query system. Interrogate call data like chatting with a knowledgeable assistant.
- Natural Language Queries: Ask in plain English
- Contextual Understanding: Our AI interprets the nuances of every conversation
- Deep Data Extraction: Explore specific aspects of the call, from objections to sentiment
- Real-time Insights: Instantly surface key details
- Customizable Focus: Tailor insights to align with your business objectives
AI-powered Action Center
Your Call Performance Command Center
Key Features:
- Action Item Tracker: Keep your team on track with an intuitive task management system ensuring follow-ups and next steps are never missed.
- AI-Driven Improvement Suggestions: Leverage iovox’s AI-powered recommendations to continuously enhance operational efficiency, and business outcomes.
- Team Performance Monitoring: Get insights into individual and team performance, allowing you to recognize top performers and pinpoint areas that require coaching or improvement.
Turn call data into actionable intelligence. With iovox’s AI Insights Suite, you’re not just monitoring – you’re mastering communication excellence.
Ready to transform your phone data into actionable insights?
Contact Us
Send us a message and someone from our team will contact you ASAP.
Or call us on +44 20 7099 1070
In the real world...
If your business is like many others, you may be surprised to discover what’s happening on your calls and how many opportunities are missed due to a lack of training. This new call intelligence from iovox transforms conversations into actionable data helping you improve operations and make better decisions.
Here are a few reviews from customers who have greatly benefited from iovox.
We had a customer tell a cash paying buyer to “get a pencil” to take down the name and number of the salesperson who was away for 2 weeks.
Ad Agency
Insights is phenomenal. It’s so accurate and it’s on all our calls not just the ones I have time to listen to.
Auto Customer
We had no idea our team wasn’t following our script guidelines.
Real Estate Customer
Really? Those results surprise me.
Auto Customer
There’s much more to iovox than Toll-Free
When it comes to turning an ordinary business phone call into a valuable piece of data, iovox is the name to trust. Used by leading brands in 100+ countries, iovox expertly shows customers how to make the most of their phone data.
Contact our team today for 25% OFF
Contact Us
Send us a message and someone from our team will contact you ASAP.
Or call us on +44 20 7099 1070