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With a sophisticated call analytics and tracking solution, you can determine which keyword, marketing campaign, or marketing channel results in most insurance policy sales.It also gives you a …
A well-planned marketing strategy can do wonders for your insurance business.From improving brand awareness to increasing sales, the right marketing can skyrocket the growth of your insurance …
Call transcription is the key to unlocking real-time insights that can elevate your business.Call transcription tools take customer phone call recordings, turn them into written text, and deliver …
Call transcription software will let you record, transcribe, and store customer or conference call conversations on the fly.But which call transcription software should you use?There are a host …
Call center agents are often flooded with thousands of customer phone calls every day.With so many incoming calls and different customer queries, trying to analyze every phone conversation right…
Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…
Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …
For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …
With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …
Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …
Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…
Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …
Speech analytics is the process of analyzing voice recordings or calls with speech recognition software to find valuable data and provide quality assurance.With this technology, you unlock a …
Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …
Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …
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