How to Transcribe a Phone Call: A Handy Guide
Call center agents are often flooded with thousands of customer phone calls every day.With so many incoming calls and different customer queries, trying to analyze every phone conversation right…
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What is Call Transcription? (+5 Resourceful Benefits)
- Call Transcription
- iovox Insights
- Conversational Intelligence
- Conversational AI
- Call Recording
- Transcription
Remembering every detail of customer conversations is an impossible task, and sometimes you need access to past client interactions.That’s where call transcription comes in handy.…
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What is Call Analytics and How Does it Work?
Calls aren’t just about building relationships with customers.They’re a rich source of valuable insight into customer needs, agent productivity, and growth opportunities.With call …
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5 Reasons to Look For Google Analytics Alternatives
For the longest time, businesses have relied heavily on Google Analytics to monitor website visitors and user behavior.But its uncontested reign is suffering some turbulence.Many quality …
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Speech vs Text Analytics: 3 Crucial Differences
With speech and text analytics, businesses can easily improve their operating performance.How?By boosting revenue or creating a better user experience when customers call for support.And you, …
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Voice Analytics Vs Speech Analytics: 3 Key Differences
Voice and speech analytics are all the hype amongst customer-facing companies today!Businesses use these technologies to improve agent performance, boost sales, optimize customer engagement, …
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7 Practical Speech Analytics Use Cases
Speech analytics is the key to a vault full of real-time insights that can push your business to new heights.It uses customer interaction recordings to deliver valuable insights that can help with…
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8 Impressive Benefits of Speech Analytics
Analyzing all your customer calls to gain real-time insights is no longer a hassle with speech analytics.Speech analytics examines data collected from every interaction between your agents and …
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Speech Analytics: The Ultimate Guide
Speech analytics is the process of analyzing voice recordings or calls with speech recognition software to find valuable data and provide quality assurance.With this technology, you unlock a …
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How is Conversational AI Helping the Real Estate Industry?
- conversational ai
- speech analytics
- iovox insights
- real estate
- customer service
- call recordings
- analytics
- call tracking
- lead generation
Conversational AI in real estate is allowing firms to enhance the efficiency of their real estate agents, fast-track deals, and, most importantly, increase sales.But how is conversational AI …
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Conversational AI in the Automotive Industry
Conversational AI is currently being used by numerous automotive dealers and dealerships when it comes to car discovery, lead generation, and more.But how?In this article, we’ll discuss …
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Are You Prepared to Thrive in a Down Market?
You don’t have to look far to see gloom and doom economic forecasting related to war, inflation, and high interest rates. But being the optimists we are at iovox, we the see the glass half …
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Proving Value in Auto Marketing with iovox Call Tracking
- automotive
- customer service
- call tracking
- marketing
- dedicated numbers
- analytics
- webconnect
- speech analytics
- conversational ai
- iovox insights
It’s an honor for us to share a customer success story of how one of France’s leading auto marketers is using iovox call tracking solutions to demonstrate the value of their platform …
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8 Popular Conversational AI Use Cases (Updated for 2024)
- speech analytics
- conversational ai
- iovox insights
- call tracking
- healthcare
- finance
- banking
- customer service
- sales
- marketing
- real estate
Want to learn about some different conversational AI use cases?Conversational AI is fast turning into the most popular technology in the field of Artificial Intelligence. Each day, more and more …
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iovox API Unlocks Value of Phone Data for Europe’s Habitissimo
With a business model that relies on phone calls to generate new sales, discover how Habitissimo unlocked the value of their phone data by using the flexible API from iovox.Q: Hi Job, thanks for …
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